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Pursuant to Articles 13 and 14 of the Regulation (EU) 2016/679, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter “GDPR”) we hereby inform you on our current policies and practices applicable to the processing of your personal data (the “Personal Data”) collected by PETRONAS Lubricants Italy S.p.A. (“Petronas” or “us”) through the website [●] (the “Website”). []

Data controller and contact details

The data controller is Petronas. Here below you may find the relevant contacts details:

PETRONAS Lubricants Italy S.p.A.
Via Santena, 1 – 10029 Villastellone (TO)
Tax Code and VAT 05082750968

Data protection officer (“DPO”): Nemio Passalacqua
Email: [email protected]

Categories of personal data

The term Personal Data refers to the data you provide to Petronas through the Website. Such Personal Data include:

Browsing data

The information systems and software procedures used to operate this Website acquire personal data as part of their standard functioning. The transmission of such data is an inherent feature of Internet communication protocols.

This data category includes the IP addresses and/or the domain names of the computers and terminal equipment used by any user, the URI/URL (Uniform Resource Identifier/Locator) addresses of the requested resources, the time of such requests, the method used for submitting a given request to the server, returned file size, a numerical code relating to server response status (successfully performed, error, etc.), and other parameters related to the users’ operating system and computer environment.

Contact us

When you contact us through the Website, you may be required to provide us your personal data such as name, surname, address, phone number, and, at your own discretion, other information you decide to share with us, that we may collect from you.


Your e-mail address could be part of the information in possession of Petronas also if you subscribe to our newsletter.


We use cookies to collect personal information about our users. For more information about our use of cookies, you can consult our Cookie Policy.

Purposes of the processing and legal basis

 Purposes of the processing:

Your Personal Data will be collected and processed exclusively for the following purposes:


Categories of data: Purposes of processing Legal basis:
Browsing data To extract statistical information on service usage (most visited pages, visitors by time/date, geographical areas of origin, etc.) and to check functioning of the services.


Legitimate interest of the data controller to analyse and improve the performance of its services and to prevent crimes and frauds
Contact Petronas through the Website To provide any service you require (e.g., information and suggestion about products). Consent
Newsletter To contact you with information about current or new products, commercial opportunities and services or events sponsored by Petronas that may be of interest to you, as well as to verify customer satisfaction and to carry out market researches and surveys, and also to allow you to participate to prize contests, rewards, trips and/or receive gifts. Consent

The submission of your Personal Data is not mandatory. Any refusal to provide the consent will not have any effect other than our inability to provide you the services and/or the information mentioned herein.
At any time, you have the right to withdraw your consent.

Data Retention

Data are retained as long as necessary for the performance of the services provided by the Website and to comply with legal obligations, to meet regulatory requirements, resolve disputes, maintain security, to prevent frauds and abuse.
In case you have given your consent for marketing activities, your personal data will be retained for two years after the collection.
Personal Data collected through the use of cookies will be retained for a maximum period of 2 months, after which time the Personal Data will be deleted, unless you re-consent by selecting the appropriate option on the homepage.

Data Recipients

Your Personal Data are processed by Petronas personnel and, if necessary or functional to fulfilling the purposes indicated above, your Personal Data may be processed by third parties specifically appointed by us as data processors.
The categories of recipients to whom your Personal Data may be disclosed are the following:

  1. third party appointed as data processors, such as IT providers;
  2. public entities and authorities, exclusively for the purpose of fulfilling legal and regulatory obligation.

Under certain circumstances, your Personal Data may be transferred outside the EEA among Petronas Group’s companies or to third parties data processors. In such cases, we ensure that Petronas has adopted appropriate safeguards, including binding corporate rules or standard data protection clauses adopted by the EU Commission, in order to guarantee the data subjects with an adequate data protection. You can request evidence of Petronas’ adoption of appropriate safeguards by contacting: [email protected].

Rights of the data subject

You have the right to obtain from us confirmation as to whether or not your Personal Data are being processed by us, and, where that is the case, you have the right to request us access to and rectification or erasure of the same or restriction of processing, and to object to processing, as well as the right to data portability, at any time. With respect to the right of data portability, you have the right to receive your Personal Data in a structured, commonly used and machine-readable format and to request the transmission of those data to another controller without hindrance from the controller to which the personal data have been provided.

If you have subscribed for or opted-in to receive our marketing communications you can opt-out at any time, free of charge, requesting the erasure of your Personal Data.
In case you wish to access or correct your Personal Data, or you have any questions about this privacy notice, please feel free to contact us at [email protected].

Supervisory Authority

In the event of a breach of applicable data protection laws you have also the right to file a complaint with the competent data protection authority.